Privacy Policy

Introduction

Welcome to Betstreams.tv Privacy Policy. This document outlines how we collect and use your personal data, and the steps we take to protect it.

 

Purpose

This Privacy Policy explains the methods and manners in which Spinly (referred to as “we”, “us”, “our”, or “the Operator”) collects, uses, processes, and protects the personal data we may obtain about you.

 

Data Collection

We collect various types of personal data through our website, app, and services, including details from registration, transactions, service use, surveys, correspondence, gaming history, and patterns.

 

Data Use

We process your personal data based on lawful conditions, including contract performance, legal obligations, consent, and legitimate interests, for various purposes such as operating your account, providing services, customer support, regulatory compliance, and marketing (with consent).

 

Consent and Updates

By using our services, you consent to this Privacy Policy. We may update this policy periodically and will notify you of any changes.

 

Information Collection and Use

We collect personal data through our site, app, and services. This includes registration information, transaction details, service usage data, survey responses, preferences, and information about fraudulent or criminal activity detected by our systems.

 

Processing Basis

We process personal data where necessary for contract performance, legal compliance, consent, or where it aligns with our legitimate interests, ensuring no prejudice to your rights, freedoms, and interests.

 

Specific Uses

• Providing and improving customer services, including recording communications for training and security.
 
• Complying with regulatory requirements, including verifying personal data accuracy and disclosing information to third parties for verification purposes.
 
• Conducting research to understand customer perceptions and improving services.
 
• Sending periodic communications regarding service changes, updates, and privacy policy changes.
 
• Offering personalized services and profiling for tailored product offerings.
 
• Identifying and investigating unlawful activities, including money laundering and fraud.
 
 

Data Supplementing

For crime prevention we may supplement the information you provide with data from third parties and online sources.

 

Queries

For any data protection queries, please contact our Customer Services.

 

 

Sharing Your Personal Data

Third-Party Processing

At Betstreams.tv, we engage certain third parties, including analytics companies, advertising agencies, risk and fraud agencies, and customer service agencies, to process your personal data on our behalf. These third parties adhere strictly to our instructions, and we ensure that adequate measures are in place so that your personal data is processed in line with this Privacy Policy and maintained securely at all times.

 

Anonymized Data Disclosure

We may also disclose anonymized data, such as aggregated statistics about our users, to prospective partners, advertisers, investors, and other reputable third parties for lawful purposes. However, these statistics will not include your personal data.

 

Legal Requirements

Occasionally, we may be required by law, court order, or governmental authority to disclose specific types of personal data.

 

Data Sharing Situations

Your information may also be shared with third parties in certain situations, as permitted by law, including:

• Protecting rights, property, security, or safety of Betstreams.tv our Service, users, or the public.
 
• Enforcing our General Terms or other agreements with you.
 
• Investigating and defending against any third-party claims or allegations.
 
• During negotiations or in relation to business transactions like mergers, changes of control, asset sales, or bankruptcy.
 
 

Overseas Transfer of Your Information

To provide our Services, we may need to transfer data, including your personal data, to companies in our group or to our partners and subcontractors based outside the European Economic Area (EEA). These transfers are carried out under standard contractual clauses or binding corporate rules, or other acceptable methods that ensure protection of your data to the standard required within the EEA. For details about Spinly group companies, you can contact us at [email protected].

 

Data Security Overseas

When transferring your personal data outside the EEA, we take all reasonable steps to ensure that your data is as secure as it is within the EEA and processed in accordance with this Privacy Policy.

 

Updating Your Information

To comply with our legal and regulatory obligations and to provide you with the best service, it’s important that the information we hold about you is accurate. You can update your personal data anytime from within Your Account through ‘My Account/Update Account Details’, or by contacting Customer Services.

 

Information Security

We are committed to protecting your personal data from unauthorized access or alteration. Our security measures include various safeguards to protect your data held by or on behalf of us, and we continually review our information collection, storage, and processing practices.

 

Internet Security

Please note that while we take all reasonable steps to protect your data, the internet is not entirely secure. You acknowledge the inherent security risks of providing information online and will not hold us responsible for any breach of security unless it is due to our negligence.

 

External Websites

If you link to other websites from our site, your personal data will be governed by their privacy policies. We recommend reading such policies before interacting with new websites.

 

Your Rights Regarding Personal Data

You have several rights concerning your personal data, including:

• Accessing your personal data held by us.
 
• Receiving certain personal data in machine-readable formats.
 
• Objecting to processing based on our legitimate interests, subject to certain conditions.
 
• Rectifying inaccurate personal data.
 
• Erasing personal data where it’s no longer necessary for us to process it.
 
• Requesting an explanation for decisions made solely through automated means.
 
• Complaining to your national data protection regulator.
 
• Withdrawing consent for data processing where consent is the basis.
 
• Objecting to direct marketing, either through account settings or opting out directly from the communication.
 
 
Exercising Your Rights

To exercise any of these rights, please email us at [email protected]. Note that these rights are not absolute, and there may be circumstances where we are unable to fully comply with your request. We may require proof of identification and clarification of your request. In cases of repeated or unreasonable requests, we reserve the right not to respond.

 

 
Marketing on Betstreams.tv
 

Marketing Communications

At Betstreams.tv, we may occasionally contact you about promotions, products, or services that might pique your interest, but only if you’ve given us consent to do so. You have the freedom to update your marketing preferences or opt-out at any time through your Account. Our communications always include an unsubscribe option, allowing you to easily opt-out of future marketing messages.

 

Profiling for Relevant Marketing

We engage in profiling based on your activity and usage of our Services, aiming to send you marketing communications that are more aligned with your interests. This profiling is conducted using the data from your interactions with our Services and your selections in the Preference Centre.

 
 
Retaining Your Personal Data
 

Data Retention Period

We retain your personal data for as long as necessary to provide you with our Services. Typically, this means that your personal data will be kept for up to 11 years after you close your Account or after your last contact with us. Once it’s no longer necessary to process your personal data, we’ll delete it. However, please be aware that we might be legally obligated to retain personal data for a longer period, especially in compliance with any applicable statutory limitation periods.

 

IP Address

When you visit Betstreams.tv website, your browser automatically shares certain information. This includes the language setting for the site display and your Internet Protocol (IP) address. The IP address is a unique number sequence assigned to your computer each time you connect to the internet, whether through your home internet service provider or a network elsewhere, like at your workplace.

 

Usage of IP Address

Our servers record your IP address for specific purposes. Primarily, it helps us gather data about visitor traffic on our website. This information is crucial for analyzing site usage and patterns. Additionally, your IP address assists us in troubleshooting and resolving any server issues, ensuring that our website runs smoothly and efficiently.

 

Collection and Use

Your browser generates certain information, such as the language in which our Website is displayed and your Internet Protocol (IP) address. The IP address, a number assigned to your computer during a browsing session, is automatically logged by our servers. This data helps us collect traffic data about visitors, diagnose server issues, and manage our Website.

 

Cookies

Cookies are small text files downloaded onto your device when visiting our website, enabling it to gather information from your browser, like preferences. Cookies enhance your experience on our Website by remembering your selections and visits.

 

Types of Cookies

Necessary/Functional Cookies: These remember your bet selections, language preferences, and keep you logged into the Website, essential for using our Services.

• Analytic/Advertising Cookies: These track your navigation on the Website, helping us monitor performance and improve your experience. Disabling these might limit your access to certain features.

• Security and Compliance Cookies: Gather information about your device (like IP address, device type) for fraud prevention and to meet anti-money laundering requirements. This data is only collected when you’re logged into your Account.
 

 

Cookie Management

You can control your cookie settings and learn more about how to disable them in our cookie policy.

 

Your Consent

By continuing to use our Website, you consent to our use of cookies.

 

Feedback and Concerns

If you ever feel that we’re not adhering to this Privacy Policy, please reach out to us at [email protected].